Easy Returns

Returning a Product

Not completely satisfied with your purchase? Our goal is to make your shopping experience convenient, affordable and enjoyable. We accept returns of unopened products up to 45 days after the date of purchase.

To receive authorization for a return, please contact customer service at hello@brightbeantoys.com to obtain a Return Authorization number known as an RA number.

Once you receive an RA number, please ship the item(s) back within 14 business days or the RA number will become null and void.

Please note that we do not refund shipping costs on returns and/or exchanges, unless there was a processing error on our behalf. 

Refunds

We'll notify you of your refund or credit via e-mail after we've received and processed the returned item. You can expect a refund or credit in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

Damaged or Defective Products

If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at hello@brightbeantoys.com within 48 hours up receipt of the order. If you receive a parcel that appears damaged in any way, please report a “Possible Hidden Damage” to the delivery agent before signing and they will register it on the freight bill.  When reporting any damage or shortage to us, please provide us with your customer and order number, which can be found printed on your packing slip.

Bright Bean is currently unable to accept returns from remote locations. If you have a problem with your order, please email hello@brightbeantoys.com or call 1-866-369-4022 to speak with a customer care representative.

Customers in remote locations can call 1-866-369-4022 and speak to a special customer care associate to learn more about our policies. brightbeantoys.com trying very hard to offer the best service possible for our customers in remote areas.