You've got questions. We've got answers. Here are some of the most common questions we get asked. If your question isn’t answered here, feel free to get in touch with us!
How much does shipping cost?
Shipping is completely FREE on orders over $49 (for all of Canada with a few exceptions in remote locations). For orders under $49, furniture orders, oversized items, and bulk orders, shipping fees are calculated based on Canada Post shipping rates. We never charge handling fees and we don’t make a profit on shipping.
What are your payment options?
We make your online shopping experience safe and simple. We use a Secured Socket Layer (or SSL), which protects your credit card and order information.
Online Payment Options
We accept VISA, MasterCard, and PayPal.
Pay by Phone
If you’d rather pay directly over the phone, you can give us a ring at 1-866-369-4022 (phone lines are open weekdays, 8:30am to 5:30pm, ET). We’ll process your payment live while we chat. Have your VISA or MasterCard ready.
Gift Cards and Glo Rewards Points
We offer easy-to-redeem gift cards and every customer is automatically enrolled in our Glo Rewards Program. Earn enough Glo Rewards points and your next purchase might be free!
Do you price match with other stores?
Unfortunately we don’t price-match. But we do everything we can possibly think of to give you the best value for your dollar. In a lot of cases, that means our price is already the lowest out there!
How do you select your educational products?
We’ve identified 12 key learning goals that together cover the entire range of childhood development and education. We choose toys that help kids develop physically, cognitively, socially, and emotionally. We are also careful to select only the best quality, most fun, and most attractive toys (kids care about good design too!).
How do I redeem my Rewards Points?
Your can redeem points by signing into your account and then clicking on our Rewards Program Launcher on the lower right part of your screen.
- Click on the link that says 'See rewards you can earn'. This will take you to your Rewards page.
- In the Rewards page, cick 'Redeem' on the coupon that you would like to redeem.
- Once you have redeemed your coupon, a section will appear with the coupon code that you will 'Copy' (an email will also be sent with the coupon code for safe-keeping).
- You can use the coupon code that you have copied and paste the code during the checkout process.
How can I return or exchange a product?
We are happy to accept your return and will refund your credit card or credit your account for the amount of the items purchased if:
- You return any item in its original condition
- You return any unopened (still in its plastic wrap) CD, DVD, VHS tape, or software.
- You obtain a Return Authorization number (see below) for your return within 30 days of delivery date.
To receive authorization for a return, please contact customer service at email@example.com to obtain a Return Authorization number known as an RA number.
Once you receive an RA number, please ship the item(s) back within 14 business days or the RA number will become null and void.
We'll notify you of your refund or credit via e-mail after we've received and processed the returned item. You can expect a refund or credit in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.
Damaged or Defective Items
If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at firstname.lastname@example.org within 48 hours up receipt of the order. If you receive a parcel that appears damaged in any way, please report a “Possible Hidden Damage” to the delivery agent before signing and they will register it on the freight bill. When reporting any damage or shortage to us, please provide us with your customer and order number, which can be found printed on your packing slip.
How does the Glo Rewards Program Work?
Click here to read all about our awesome glo rewards program. It’s pretty sweet.
How can I contact you?