Shipping & Returns | Bright Bean Toys
Shipping is FREE for orders over $49 (excluding furniture, oversized and bulk orders) to almost any location in Canada.
For order values under $49, please use the following chart for freight costs:
|Orders under $49||$6.95 + HST||$9.95 + HST||$14.95 + HST|
|Orders over $49||FREE||$9.95 + HST||$14.95 + HST|
*Shipments to remote locations will be charged the actual cost of freight and will be billed after it is confirmed with the customer.
For US customers:
|US Orders||$19.99 + HST|
Shipping times are based on the date the package leaves our location, not from when you make the order. We do our best to process orders quickly, but during peak seasons your order may take one to two business days to be packaged and shipped from our fulfillment centre. Days are measured in business days, not including weekends or holidays.
Canada: Expedited shipping takes approximately 2-10 days and XpressPost shipping usually takes less than a week depending on your location
US: Expedited shipping takes approximately 2-5 weeks and XpressPost shipping usually takes 1-3 weeks. ( Hawaii, Alaska, military addresses and other non-standard addresses may be longer)
Returning a Product
Not completely satisfied with your purchase? Our goal is to make your shopping experience convenient, affordable and enjoyable. We accept returns of unopened products up to 45 days after the date of purchase.To receive authorization for a return, please contact customer service at email@example.com to obtain a Return Authorization number known as an RA number.
Once you receive an RA number, please ship the item(s) back within 14 business days or the RA number will become null and void.
Please note that we do not refund shipping costs on returns and/or exchanges, unless there was a processing error on our behalf.
We'll notify you of your refund or credit via e-mail after we've received and processed the returned item. You can expect a refund or credit in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.
Damaged or Defective Products
If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at firstname.lastname@example.org within 48 hours up receipt of the order. If you receive a parcel that appears damaged in any way, please report a “Possible Hidden Damage” to the delivery agent before signing and they will register it on the freight bill. When reporting any damage or shortage to us, please provide us with your customer and order number, which can be found printed on your packing slip.
Remote locations are locations that Canada Post calls Air Stage Locations, places where mail must be airlifted for more than six (6) months of the year. Click here to view all postal codes and communities that are classified as Air stage locations.
There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added, and we only do this very rarely.
Bright Bean is currently unable to accept returns from remote locations. If you have a problem with your order, please email email@example.com or call 1-866-369-4022 to speak with a customer care representative.
Customers in remote locations can call 1-866-369-4022 and speak to a special customer care associate to learn more about our policies. Bright Bean Toys is trying very hard to offer the best service possible for our customers in remote areas.